wowph Privacy Policy

1. Introduction

1.1 wowph ("we," "us," "our") is committed to protecting the personal data of all users ("you," "Player") of the wowph platform. We recognise that privacy is a fundamental right of every Filipino, and we are committed to upholding the standards set by the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

1.2 wowph acts as the Personal Information Controller (PIC) in respect of the personal data you provide to us. This means we determine the purposes and means by which your personal data is processed.

1.3 We have appointed a Data Protection Officer (DPO) who is responsible for overseeing our data protection practices and ensuring compliance with applicable Philippine privacy laws. Contact details for our DPO are provided in Section 12 of this Policy.

1.4 This Privacy Policy applies to all personal data collected from Filipino players and other users of the wowph platform, regardless of the device or channel used to access our services.

2. Personal Data We Collect

2.1 wowph collects personal data that is necessary to provide our gaming services, comply with legal obligations, and improve the player experience. The categories of personal data we collect include:

2.1 Identity & Contact Data

• Full legal name (as it appears on your government-issued Philippine ID)
• Date of birth (to verify the 21+ age requirement)
• Philippine mobile number and email address
• Residential address (city/municipality, province, region)
• Government-issued ID details (e.g., PhilSys ID number, passport number, driver's licence number)

2.2 Financial Data

• GCash or Maya account details (mobile number linked to e-wallet)
• Bank account details for bank transfer transactions (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank)
• Debit card details (card number, expiry – stored in tokenised form only)
• Transaction history (deposits, withdrawals, wager amounts, winnings)

2.3 Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session duration, pages visited, and features used on the wowph platform
• Login timestamps and access logs
• Cookie identifiers and similar tracking technologies (see Section 8)

2.4 Communications Data

• Records of communications with wowph customer support (live chat transcripts, email correspondence)
• Feedback, survey responses, and complaints submitted to wowph

2.5 Responsible Gaming Data

• Self-exclusion requests and status
• Deposit limit settings and session time limit preferences
• Problem gambling assessments (where voluntarily provided)

3. How We Use Your Personal Data

3.1 wowph uses your personal data for the following purposes:

4. Legal Basis for Processing

4.1 Under the Philippine Data Privacy Act of 2012, wowph processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and wowph (i.e., to provide gaming services under the wowph Terms & Conditions).
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including PAGCOR regulations, the Anti-Money Laundering Act, and the Data Privacy Act itself.
• Legitimate Interests: Processing is necessary for wowph's legitimate interests, including fraud prevention, platform security, and responsible gaming enforcement, provided these interests are not overridden by your rights and freedoms.
• Consent: For certain processing activities (such as sending promotional communications), we rely on your freely given, specific, and informed consent. You may withdraw your consent at any time by contacting wowph support.

5. Data Sharing & Disclosure

5.1 wowph does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• PAGCOR and Regulatory Authorities: We are required by law to share certain player data with PAGCOR and other Philippine regulatory bodies upon request.
• Anti-Money Laundering Council (AMLC): We are obligated to report suspicious transactions to the AMLC in accordance with the Philippine Anti-Money Laundering Act.
• Payment Service Providers: We share necessary financial data with GCash, Maya, and partner banks to process your deposits and withdrawals.
• Game Providers: Third-party game providers may receive limited technical data necessary to deliver their games on the wowph platform.
• KYC / Identity Verification Providers: We use certified third-party KYC providers to verify your identity documents.
• IT and Security Service Providers: We engage trusted technology partners to host, maintain, and secure the wowph platform.
• Law Enforcement: We may disclose personal data to Philippine law enforcement agencies where required by law or court order.

5.2 All third parties with whom wowph shares personal data are required to handle such data in accordance with the Philippine Data Privacy Act and are bound by appropriate data processing agreements.

5.3 wowph does not transfer your personal data outside the Philippines except where strictly necessary and in compliance with the cross-border data transfer requirements of the Data Privacy Act.

6. Data Retention

6.1 wowph retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

6.2 In general, wowph retains player account data for a minimum of five (5) years following account closure, in accordance with PAGCOR regulatory requirements and the Philippine Anti-Money Laundering Act.

6.3 Transaction records are retained for a minimum of five (5) years from the date of the transaction, as required by Philippine AML regulations.

6.4 Where you have requested self-exclusion, wowph retains records of your self-exclusion status for the duration of the exclusion period and for a reasonable period thereafter to prevent re-registration.

6.5 Upon expiry of the applicable retention period, wowph will securely delete or anonymise your personal data in accordance with our data disposal procedures.

7. Data Security

7.1 wowph implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the wowph platform is encrypted using industry-standard SSL/TLS protocols.
• Data Encryption at Rest: Sensitive personal data stored on wowph servers is encrypted at rest.
• Access Controls: Access to personal data is restricted to authorised wowph personnel on a strict need-to-know basis.
• Two-Factor Authentication (2FA): wowph offers 2FA for player accounts to provide an additional layer of security.
• Regular Security Audits: wowph conducts regular security assessments and penetration testing of its platform.
• Incident Response: wowph maintains a data breach response plan and will notify the National Privacy Commission (NPC) and affected players in the event of a personal data breach, as required by the Data Privacy Act.

8. Cookies & Tracking Technologies

8.1 wowph uses cookies and similar tracking technologies to enhance your experience on the wowph platform, analyse usage patterns, and support our security and fraud prevention measures.

8.2 The types of cookies used by wowph include:

• Essential Cookies: Strictly necessary for the operation of the wowph platform, including session management and security features. These cannot be disabled.
• Analytics Cookies: Used to collect anonymised data about how players use the wowph platform, helping us improve our services.
• Preference Cookies: Used to remember your settings and preferences on the wowph platform (e.g., language, display settings).
• Security Cookies: Used to detect and prevent fraudulent activity and unauthorised access to your wowph account.

8.3 You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the wowph platform.

9. Your Data Privacy Rights

9.1 Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by wowph:

• Right to Be Informed: You have the right to be informed of how your personal data is being collected and processed by wowph, as set out in this Privacy Policy.
• Right to Access: You have the right to request a copy of the personal data wowph holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data wowph holds about you.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to wowph's legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data where wowph relies on legitimate interests as the legal basis for processing.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe wowph has violated your data privacy rights.

9.2 To exercise any of the above rights, please contact wowph's Data Protection Officer using the contact details provided in Section 12. wowph will respond to all data privacy requests within thirty (30) days, as required by the Data Privacy Act.

9.3 wowph may need to verify your identity before processing a data privacy request to ensure that personal data is not disclosed to unauthorised persons.

10. Minors & Age Restriction

10.1 The wowph platform is strictly intended for persons who are 21 years of age or older, in accordance with Philippine law governing casino-style gambling. wowph does not knowingly collect personal data from persons under 21 years of age.

10.2 If wowph becomes aware that personal data has been collected from a person under 21 years of age, we will immediately close the associated account and delete the personal data in question, subject to any legal retention obligations.

10.3 If you are a parent or guardian and believe that your child under 21 has provided personal data to wowph, please contact us immediately at the details provided in Section 12 so that we can take appropriate action.

11. Changes to This Privacy Policy

11.1 wowph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements.

11.2 When material changes are made to this Privacy Policy, wowph will notify registered players via email or a prominent notice on the wowph platform prior to the changes taking effect. The "Last Updated" date at the top of this page will be revised accordingly.

11.3 Your continued use of the wowph platform following the posting of an updated Privacy Policy constitutes your acknowledgment of the changes. We encourage you to review this Privacy Policy periodically to stay informed about how wowph protects your personal data.

12. Contact Us & Data Protection Officer

12.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the way wowph handles your personal data, please contact our Data Protection Officer:

12.2 If you are not satisfied with wowph's response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, the government body responsible for enforcing the Data Privacy Act of 2012.